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Client Services Specialist

Fireside Partners

This is a Full-time position in Dover, DE posted September 26, 2021.

Job Title: Client Services Specialist Location: Dover, Delaware Status: Full-Time This role is responsible for providing exceptional customer service to our clientele as part of ourEmergency Operations Center (EOC) team.

Candidates must be detail-oriented, have thecapability to work in a fast-paced environment with shifting priorities, and have excellent verbaland written communication skills.

Further duties are listed below: * Answer customer inquiries over the telephone and through email * Maintain and update customer account, contact, and fleet information * Analyze client service data to identify trends and potential opportunities * Maintain and update account information * Assist with client onboarding processes * As needed, assist with client drills and training exercises, and support EOC emergencyresponse efforts Education: * College Degree (Associate’s at a minimum) Skills/Experience: * Strong verbal, written, and collaboration skills* Must have experience in Microsoft Excel* With assistance, able to lift 50lbs.

(equipment, luggage, supplies, etc.)* Setup and move tables and chairs for training events Please send your resume to gary.kasper@firesideteam.com with the subject line of XWEB-CSS.