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Hospice Call Center Representative overnight shift

Moments Hospice

This is a Contract position in Santa Fe, NM posted December 24, 2021.

Job description Answers phones and handles calls in an efficient and friendly manner Fields calls appropriately for staff Receive, sort and distribute daily mail/deliveries Order front office supplies and keep inventory of stock Perform other clerical receptionist duties such as filing, photocopying, transcribing Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through health center associates Uploading documents in our EMR system Help coordinate schedules Perform other duties as assigned Receive and enter data for new and current patients Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources and patients.

Ensure adherence to company policies associated with record establishment, retention, maintenance and confidentiality.

Complete quantitative administrative review of clinical records at start of care and upon patient discharge.

File incoming documents daily.

Maintain a control procedure for active patient files.

Maintain a tracking system to ensure clinical records are current according to company policy and regulatory requirements.

Partner with clinical resources to oversee patient and inquiries and assess patient needs.

Function in partnership with Intake Coordinator, understanding the role and maintaining ability to step into role as needed.

Other responsibilities as assigned POSITION QUALIFICATIONS: Minimum Experience and Education: Minimum of one year data entry, word processing and/or medical records maintenance experience in a medical or healthcare customer service environment.

Required Certification/Licensure: Preferred graduate of an accredited Licensed Practical Nursing Program or accredited School of Vocational Nursing Preferred Experience and Education: Knowledge of Home Care Home Base EMR system Skills: Attention to detail, along with excellent organizational, verbal and written communication skills.

Exceptional customer service and problem-solving skills with both internal and external customers.

Ability to multi-task, worker under pressure with changing priorities and short deadlines.

Excellent computer skills.

Physical Requirements: Sit, stand, move about office, Continuing Education Requirements: Organization personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor.

In addition, organization personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities.

All personnel must attend mandatory educational programs.