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2022 Summer Intern: BI Analyst

Spectrum

This is a Contract position in Flagstaff, AZ posted December 23, 2021.

**AT A GLANCE** – You’re a motivated rising junior or rising senior with a 3.0 GPA or higher seeking a degree in one of the following areas listed below from an accredited college or university: – MIS – This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field of choice. It’s a full-time, 10-week commitment from JUNE 1, 2022 through AUGUST 5, 2022. – Benefits include professional development sessions, networking opportunities, and mentorship. **THE SPECTRUM INTERNSHIP EXPERIENCE** You have clear aspirations and are seeking a summer internship program that will help you meet them. Find it at Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp. **Our internships are designed to provide:** – Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting. – First-rate, hands-on experience in the telecommunications industry. – Opportunities to connect you with people who can give you a better understanding of the industry and help you accomplish real goals you can add to your résumé, this includes assigning you a formal mentor and interactions with senior executives. **WHAT YOU CAN EXPECT IN THIS ROLE** As a Spectrum Intern, you’ll be essential to two teams – your respective department and your Intern peer group. Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on June 1, webinars, community service, cross-functional project, and final presentations. **Internship responsibilities may include** – Charter Customer Service call center leadership manages thousands of agents across the country and abroad. – Our BI organization provides performance management tools for supervisors and above to manage front-line agents that handle phone calls addressing our customer’s billing and/or repair issues. – This includes trended stats around how long an agent speaks to a customer, a customer’s scoring of said agent post-call, and evaluation of if that customer had to call back within 7 days for assistance with the same type of issue. – We will be extending this functionality to our Serviceability and Social Media agents in 2021, and this role will be assisting that project in an Analyst capacity. – This includes documenting requirements, participating in data visualization, validating functionality, ensuring data quality, and training end-users. **HERE’S WHAT IT TAKES TO GET STARTED** **Required qualifications** – Must be currently enrolled in an accredited College or University completing a Bachelor’s Degree or Advanced Degree – Must have at least a 3.0 GPA or greater in current program – Ability to travel locally to Spectrum Intern development events and activities throughout the program – Authorization to work in the U.S. without restrictions or need for future sponsorship **Preferred qualifications** – MS Office Suite – SQL – Data Visualization GGN100 294788 294788BR