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Office Assistant (Claims team)

Ports America Group

This is a Full-time position in Chandler, AZ posted January 14, 2022.

The Claims Clerk will provide administrative support for claims managers and the claims teams.

Essential Duties:

  • Collect, sort, code, and route department mail
  • Scan large volumes of claims department mail and process into workflow for several regional offices
  • Daily indexing by typing codes into Outlook email subject line for large volumes of electronic documents to be attached to claim files
  • Process large volumes  of emails and documents across multiple regions
  • Check-run: will be responsible to print and then mailing workers comp checks
  • Process claim payments
  • Copy claim files to be forwarded at claim managers request
  • New claim file intake and set up
  • Completing first reports of injury and forwarding to appropriate recipients
  • Document claim files with various notifications and claim notes
  • Complete Department of Labor forms timely as requested
  • Administrative support and help desk for in house claims document management system
  • Maintain electronic claim files;
  • Review files, records, and other documents to obtain information to respond to requests;
  • Ability to gather data, compile information, and prepare reports.
  • Support of  medical bill payment process and input of payments to claims system
  • General Admin duties
  • Responds to telephone and other inquiries;
  • Written and verbal communication with medical, legal and governing agencies;
  • Research, information gathering regarding claims;
  • Prepare outgoing correspondence;
  • Work directly with claims manager to handle all aspects of claims support through completion of claim file;
  • Other duties as assigned.

 Minimum Requirements (Education, Experience, Certifications):

  • Minimum of a high school diploma or GED
  • 2-4 year general office background preferred

As of September 1, 2021: Upon hire, candidates will be required to provide documentation showing receipt of a COVID-19 vaccine subject to requests seeking reasonable accommodation for religious or medical purposes.

Knowledge, Skills & Abilities:

  • Typing and computer skills including all Microsoft Office suite;
  • Excellent communication skills;
  • Well organized,  high attention to detail
  • Ability to work efficiently and resourcefully with minimal supervision.
  • On site – office environment