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Great Wolf Lodge: Food & Beverage Supervisor

Great Wolf Lodge

This is a Full-time position in Matthews, NC posted December 22, 2021.

At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations.

This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability.Essential Duties & ResponsibilitiesSupervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignmentsAssists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaksEnsures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policiesProvides coaching, encouragement, and recognition to pack members regularlyUnderstands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack MembersResponds to pack/guest concerns and escalates to leadership as appropriateUnderstands and participates in scheduling of staff, execution of labor management and forecastingProvides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related mattersPerforms daily audits per procedure to ensure optimal operation to standardsConducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack MembersMonitors performance of staff, providing real time feedback and coachingParticipates in recruitment process and selection of talent for the F& B staffPartner with F& B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPSParticipate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repairAssists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications ProgramsBasic Qualifications & SkillsHigh School diploma or GEDMinimum of 1 year experience in a food service leadership capacityMinimum of 1 year experience utilizing Point-of-Sale (POS) technologyExperience with Microsoft Office and general software systems; proficiency in Excel, Word and OutlookDemonstrated customer service, conflict resolution, employee engagement, retention and team building skillsBasic math skills (addition, subtraction, etc.) as they apply to cash handlingProficient in both written and spoken EnglishAbility to work flexible schedule including nights, weekends, holidays as neededDesired Qualifications & TraitsAssociates degree or higher in hospitality or related fieldPrior experience with Micros POSServe-Safe and/or TIPS certificationPrevious hotel experience, preferably in a large family resort or hotelPhysical RequirementsAble to lift up to 30lbsAble to bend, stretch, and twistAble to stand and walk for long periods of timeEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

41 CFR 60-1.35(c)